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Frequently Asked Questions

  1. 1. Are we allowed to install air-cons in our rooms?


    Unfortunately, not all of our residents are allowed to install air-cons in our rooms. Only residents residing on levels 1 and 2 are allowed to install window unit air-conditioning systems.


  2. 2. What do I do if I get locked out of my room?


    You can seek help from the Hall Office during office hours. If the Hall Office is closed, seek help from your Hall Fellows during the following hours: · Mon–Fri 6 pm to 11 pm · Sat/Sun/PH 9 am to 11 pm. Beyond these hours, please spend the night in the TV Lounge.


  3. 3. I tapped my key fob on the lock, it blinked red and I couldn’t unlock the door. Why and what do I do?


    We will need to validate our key fob once every week. This is for security purposes. You can validate your key at the hall office, computer, reading or laundry rooms. Do not remove your key until the beeping stops. Proceed to try again at your room.


  4. 4. What do I do if there is defect in my room?


    You may report the defect and make a work request online. Go to Studentlink -> Others -> Hostel Repair Works.


  5. 5. Is it OK to store my belongings (luggage, laundry basket etc.) outside my room?


    Please do not clutter the corridor with your belongings. They pose as obstacles to cleaning works and as impediments to evacuation in times of emergency.


  6. 6. Is there a "Quiet Time" for residents?


    Yes, the Quiet Time is from 11:30 pm till 7:30 am.


  7. 7. What behaviors should I observe during the "Quiet Time"?


    Keep all sorts of noise down such as no talking loudly in the public area, no banging doors, no shouting across the court yard, etc. Return to your room, no more visiting other rooms and ask your guests to leave.


  8. 9. Can I smoke in the Hall?


    No. You cannot smoke in any part of the hall premises. You must be at least 5 metres away from the wall of the hall premises to smoke.


  9. 10. Where do I wash my laundry?


    You may use the washing machines in the Laundry Rooms at Blocks 23, 25 and 26. Please make sure you keep the door of the Laundry Room locked to prevent unauthorized persons. To conserve energy and water, wash laundry when you have enough for a full load. Collect your laundry immediately after it is washed or dried to allow others to use the machines and to prevent laundry theft. Management is not responsible for lost laundry.


  10. 11. Where do I hang dry my laundry?


    You may hang your laundry on the metal bars provided along the corridor. You may also bring your own laundry rack to the Hall. Please collect your laundry immediately once it is dry to prevent laundry theft. As a precaution about theft, you should hang dry expensive garment inside your room. Management is not responsible for lost laundry.


  11. 12. Is it possible for me to switch room during the semester?


    Yes, you may, for a valid reason, but subject to availability of vacancies and your eligibility for that room.


  12. 13. If I have problem with my roommate, who can I ask for help?


    You can start with this Self-Help material from the Student Wellbeing Centre. If this doesn’t work, arrange to see your Hall Fellow together to mediate the dispute.


  13. 14. Is there printing facilities in hall? Where?


    Printing services can be found in our hall’s Computer Room which is located beside the Hall Office. The Computer Room is open from 9:00am – 12:00am (Mon–Sat) and closed on Sun and PH.


  14. 15. Can I apply for hall in the middle of the semester?


    It is subject to the availability of the Hall vacancies at that time. You may check with Housing Services Office on level 5, Student Services Centre or call 6790 5155 for enquiry.


  15. 16. How do I withdraw from hall?


    You have to give advance notice (Please refer to our leaflet given during check-in) to the Hall Office. Please go to the Hall Office to complete a Withdrawal form.


  16. 17. What are the hotlines that I should be aware of?


  17. . Campus Security / Emergencies: 6790 5200
  18. . Fault ReportingHotline (for emergency repair & pest control): 6790 4777 (24 hours)
  19. . Center for IT Services (CITS) Helpdesk(helpdesk@ntu.edu.sg): 6790 4357
  20. · NTU Medical Center (SS3-B2-5): 6793 6828 / 6974
  21. · Student Wellbeing Centre (SSC-05-7): 6790 4462
  22. · Police (for emergencies only): 999
  23. · Fire or emergency ambulance: 995
  24. · Non-emergency ambulance: 1777

Our Hours
Hall Office
Mon to Thurs: 8am to 5:30pm
Fri: 8am to 5pm

Computer Room
Mon to Fri: 8:00am - 12:00am

Hot Water
Daily: 6am to 10am
6pm to 2am

Reading Room
Mon to Sun: 1:00pm to 2:00am
Exam Period: 9:00am to 2:00am
Hotlines
Campus Security / Emergencies
6790 5200

Fault Reporting Centre
(Building & Maintenance Services)
6790 4777

Help Desk
(Centre for IT Services)
6790 4357

Student Wellbeing Centre
6790 4462